FAQs
Do you have a question about our products or your order? See below for the most frequently asked questions that we have already answered for you.
Shipping
What are the shipping costs?
Your order will be shipped for free from €20 (NL + BE), otherwise shipping costs are €2.95.
What is the delivery time of my order?
Your wallpaper order will be delivered to your home within 2-5 business days.
Wallpaper samples will be shipped to you within 1-2 business days.
As soon as your order has been shipped, you will always receive a message in your inbox with the tracking code. Please also check your spam folder to be sure.
Do you also ship internationally?
Yes, we ship worldwide! Delivery times may be longer than the regular 2-5 business days. Please monitor the tracking code for accurate delivery times.
How can I track my order?
When your order has been shipped, you will receive an email with a tracking code. This allows you to track your order yourself and keep an eye on the delivery time.
Returns
What is the return period?
We only accept returns if the wallpaper is still in its original packaging. You can return it to us within 14 days of delivery.
Please note: photo wallpaper is excluded from the right of return.
Return address:
Papr Walls
Attn: Returns quoting order number
Stroinksbleekweg 48
7523 ZL Enschede
What should I do if the wallpaper is damaged?
We're sorry to hear that the wallpaper is damaged! In this case, you can always contact us at info@paprwalls.com. We'll fix it for you.
When can I expect my refund?
Upon receipt of your return, we will refund the amount within 5 working days using the same payment method you used for your order.
Dimensions
How do I know how many rolls of wallpaper I need?
In the case of wallpaper rolls, this always depends on the pattern of the wallpaper. In most cases, with a standard wall height of 240-260cm, you can get 3 strips from a roll of 50cm x 10m.
Other tips for calculating the number of wallpaper rolls can be found on the product page.
How do I measure the wall for the correct size of photo wallpaper?
Measure the height and width of the wall, always adding about 10cm for an extra margin. You can use these dimensions in centimeters to order the correct amount of wallpaper.
If in doubt, you can always contact us (info@paprwalls.com) and we will assist you.
Does wallpaper shrink after hanging?
Our wallpaper is made of high-quality non-woven wallpaper and does not shrink during or after application.
To prevent seams, it is important to place the wallpaper tightly next to the previous strip and not to slide/push too much towards the seam.
Inventories
The product is sold out, when will it be back in stock?
Wallpaper is always produced to order and can always be ordered.
Wallpaper samples may occasionally be out of stock and will be replenished as soon as possible.
To receive a notification when your favorite product is back in stock, you can sign up for the notification option on the product page.
Can I order the wallpaper in custom colors as well?
Our wallpaper can be ordered in your favorite color! This option is always available for professionals, and for private customers for large projects.
Would you like to know what the possibilities are? Please contact us at info@paprwalls.com.
Payments
How can I pay on your website?
We accept the most common payment methods, listed below:
iDeal (Wero)
Bancontact
Credit card
Paypal
Pay later with Klarna
Do you also accept international cards?
For international orders, you can pay by credit card or PayPal.
Contact
Do you have any questions? We're happy to help! Send us a message via the chat, the contact form below, or email us at info@paprwalls.com. We aim to respond within 24 hours.