[Last updated: June 2026]

Article 1 – Definitions

In these general terms and conditions, the following definitions apply:

• Papr Walls: the trading name under which Trendy Kinderbehang, a sole proprietorship located at Stroinksbleekweg 48, 7523 ZL, Enschede, registered with the Dutch Chamber of Commerce under number 69666784, VAT identification number NL001748502B59, sells children's wallpaper via the webshop. Where these terms and conditions refer to Papr Walls, Trendy Kinderbehang, trading under the name Papr Walls, is meant.
• Customer: the natural person who is not acting in the course of a profession or business (consumer) or the legal entity or natural person who is acting in the course of a profession or business (business customer) and enters into an agreement with Papr Walls.
• Consumer: the customer who is a natural person and is not acting in the course of a profession or business.
• Products: the wallpaper samples, wallpaper rolls and custom-made wallpaper offered by Papr Walls.
• Custom-made: products manufactured according to the customer's specifications, which are not prefabricated and are made based on an individual choice or decision of the customer, or which are clearly intended for a specific person. 
• Agreement: any agreement between Papr Walls and the customer.
• Webshop: the online sales environment of Papr Walls, accessible via www.paprwalls.com.

Article 2 – Identity of the entrepreneur

Trendy Kinderbehang, trading under the name Papr Walls 
Legal form: sole proprietorship
Address: Stroinksbleekweg 48, 7523 ZL Enschede
Email address: info@paprwalls.com
Telephone number: 053-2311722
Chamber of Commerce number: 69666784
VAT identification number: NL001748502B59

Article 3 – Applicability

1.    These general terms and conditions apply to any offer made by Papr Walls and to any agreement concluded between Papr Walls and the customer.
2.    Before the agreement is concluded, the text of these general terms and conditions will be made available to the customer. The terms and conditions can also be consulted and saved via the webshop.
3.    Deviations from these terms and conditions are only valid if they have been agreed upon in writing between the parties.
4.    If one or more provisions in these general terms and conditions are void or may be voided, the remaining provisions shall remain fully applicable.

Article 4 – The offer

5.    The offer in the webshop contains a complete and accurate description of the products offered. The description is sufficiently detailed to enable the customer to make a proper assessment of the offer.
6.    Images on the webshop are a faithful representation of the products offered. However, colors on a screen may differ from the actual colors of the wallpaper. Papr Walls therefore advises customers to order a wallpaper sample before placing a full wallpaper order.
7.    Papr Walls is not bound by obvious misunderstandings or errors in the offer.
8.    Every offer contains such information that it is clear to the customer what the rights and obligations are associated with the acceptance of the offer.

Article 5 – The agreement

9.    The agreement is concluded at the moment the customer accepts the offer and meets the conditions set out therein.
10.    Papr Walls will promptly confirm receipt of the order by electronic means. As long as receipt of this acceptance has not been confirmed, the customer may rescind the agreement.
11.    Papr Walls takes appropriate technical and organizational measures to secure the electronic transmission of data and ensures a secure web environment.

Article 6 – Prices

12.    All prices in the webshop are stated in euros and include VAT, unless otherwise indicated.
13.    Shipping costs, any import duties and local taxes are not included in the price and are stated separately during the ordering process. For shipping outside the European Union, additional import duties and taxes may be payable; these shall be borne by the customer.
14.    Papr Walls reserves the right to change prices. Price changes after the conclusion of the agreement will not affect orders already placed, except for changes resulting from statutory regulations or provisions.

Article 7 – Payment

15.    Payment must be made at the time of ordering via one of the offered payment methods: iDEAL, Bancontact, Klarna, credit card or PayPal.
16.    When paying via Klarna (pay later), the general terms and conditions of Klarna also apply. By using this payment method, the customer declares that they are familiar with and agree to these terms.
17.    If the customer does not meet their payment obligation on time, they are automatically in default. Papr Walls is then entitled to charge statutory interest and extrajudicial collection costs in accordance with the statutory regulations.

Article 8 – Delivery and execution

18.    Papr Walls takes the utmost care when receiving and executing product orders.
19.    The place of delivery is the address that the customer has provided to Papr Walls.
20.    Papr Walls uses the following indicative delivery times, calculated from the moment of payment:

• Wallpaper samples: 1 to 2 business days within the Netherlands; international delivery times may vary.
• Wallpaper rolls (standard): 2 to 5 business days within the Netherlands; international delivery times may vary.
• Custom-made wallpaper (photo wallpaper): the delivery time will be communicated at the time of ordering and depends on the production method.

21.    The stated delivery times are indicative. Exceeding a deadline does not entitle the customer to compensation. In no case will the delivery period exceed 30 days, unless expressly agreed otherwise.
22.    If delivery does not take place within 30 days, the customer has the right to rescind the agreement free of charge. Amounts already paid will then be refunded within 14 days.
23.    The risk of damage and/or loss of products rests with Papr Walls until delivery to the customer or a representative previously designated and made known to Papr Walls, unless expressly agreed otherwise.

Article 9 – Right of withdrawal

24.    The consumer has the right to rescind the agreement within 14 days without giving reasons. This cooling-off period begins on the day after the consumer, or a third party designated by the consumer in advance, has received the product.
25.    During the cooling-off period, the consumer shall handle the product and its packaging with care. The consumer may only unpack or use the product to the extent necessary to establish its nature and characteristics.
26.    The right of withdrawal expressly does NOT apply to:

• Custom-made wallpaper (photo wallpaper) and other custom-made products manufactured according to the consumer's specifications and which are not prefabricated.
• Wallpaper rolls whose seal or packaging has been opened or removed.

27.    The right of withdrawal does not apply to manufacturing defects in custom-made products, but the consumer may rely on the statutory warranty as described in Article 11.
28.    If the consumer wishes to exercise their right of withdrawal, they must notify Papr Walls within the cooling-off period using the model withdrawal form or in another unambiguous manner, via the email address stated in Article 2.
29.    The consumer shall return the product within 14 days after notifying the withdrawal, or hand it over to (an authorized representative of) Papr Walls.

Article 10 – Costs and consequences of withdrawal

30.    The costs of returning the product shall be borne by the consumer, unless Papr Walls has indicated otherwise.
31.    Papr Walls shall refund all payments received from the consumer within 14 days after the day on which the consumer notified the withdrawal, including any delivery costs for the initial shipment. Papr Walls may delay the refund until it has received the product or the consumer has demonstrated that they have returned the product, whichever occurs earlier.
32.    Papr Walls will use the same payment method for the refund that the consumer used, unless the consumer agrees to another method. The refund is free of charge for the consumer.
33.    If the consumer has chosen a more expensive delivery method than the cheapest standard delivery, Papr Walls is not required to refund the additional costs of this more expensive method.
34.    If the product is damaged or shows signs of use beyond what is necessary to establish its nature and characteristics, the consumer is liable for the reduction in the product's value.

Article 11 – Conformity and warranty

35.    Papr Walls undertakes that the products will conform to the agreement, the specifications stated in the offer, the reasonable requirements of fitness for purpose and/or usability, and the statutory provisions and/or government regulations in force on the date the agreement was concluded.
36.    All products are covered by the statutory warranty. This means that the product must be what the consumer may reasonably expect it to be or do.
37.    In the event of manufacturing defects, including in custom-made products, the consumer may contact Papr Walls within a reasonable period after discovery. Papr Walls will then replace the product free of charge, repair it, or refund the purchase price.
38.    Complaints about visible defects must be reported in writing to Papr Walls within 7 days of receiving the product, accompanied by photos of the defect. Once the wallpaper has been processed, the right to complain lapses; the customer must therefore check the rolls for visible defects before processing.
39.    The warranty does not apply if the damage is the result of improper or negligent handling, processing without observing the processing instructions, or external influences such as moisture, temperature fluctuations, or direct sunlight.

Article 12 – Liability

40.    The liability of Papr Walls is limited to the invoice amount of the order concerned, except in cases of intent or gross negligence.
41.    Papr Walls is not liable for indirect damage, including consequential damage, lost profits, missed savings, and damage caused by business interruption.
42.    Papr Walls is not liable for damage caused by improper processing or application of the wallpaper, color differences between separately ordered batches of wallpaper, or color differences between the screen and the actual product.
43.    The limitations set out in this article do not apply if the damage is the result of intent or willful recklessness on the part of Papr Walls.

Article 13 – Force majeure

44.    Papr Walls is not obliged to fulfill any obligation if it is prevented from doing so as a result of force majeure. Force majeure also includes: disruptions at suppliers, transport problems, epidemics, pandemics, war situations, government measures, and extreme weather conditions.
45.    If the force majeure situation lasts longer than 30 days, both parties have the right to rescind the agreement without judicial intervention, without giving rise to any right to compensation.

Article 14 – Intellectual property

46.    All intellectual property rights in the products, designs, images, texts, and the webshop itself offered by Papr Walls rest exclusively with Papr Walls or its licensors.
47.    The customer is not permitted to reproduce, distribute, commercially exploit, or modify the designs, images, or other content without prior written permission from Papr Walls.

Article 15 – Personal data

Papr Walls processes personal data in accordance with its privacy statement, which can be consulted at www.paprwalls.com/privacy. This processing takes place in accordance with the General Data Protection Regulation (GDPR).

Article 16 – Complaints procedure

48.    Complaints about the execution of the agreement must be submitted to Papr Walls within a reasonable period, fully and clearly described, via info@paprwalls.com.
49.    Submitted complaints will be answered within 14 days from the date of receipt. If a complaint requires a longer processing time, the customer will be notified within these 14 days.
50.    Consumers within the European Union can also submit their complaint via the European Commission's ODR platform: https://ec.europa.eu/consumers/odr.

Article 17 – Applicable law and disputes

51.    Dutch law exclusively applies to all agreements between Papr Walls and the customer, even if an agreement is performed wholly or partly abroad or if the customer is domiciled there.
52.    The applicability of the Vienna Convention on Contracts for the International Sale of Goods (CISG) is excluded.
53.    Disputes shall be submitted to the competent court in the district where Papr Walls is located, unless mandatory law provides otherwise. The consumer has the right, within one month after Papr Walls has invoked this clause in writing, to choose settlement by the legally competent court.

Article 18 – Amendment of the terms and conditions

Papr Walls reserves the right to amend these general terms and conditions. For agreements already concluded, the terms and conditions remain as they were in force at the time the agreement was concluded, unless the amendment is required by law.